Marcus Theatres®, a renowned leader in the cinema industry and the fourth largest cinema circuit in the United States, and CES Plus, a pioneer in digital cinema service solutions proudly announce a groundbreaking multi-year service agreement. Under this agreement, CES Plus will provide comprehensive Remote Support for all Marcus Theaters and Movie Tavern locations. CES Plus will utilize the advanced CIELO Manage Pro platform to manage alerts, ensuring streamlined and efficient service across the board.
This strategic collaboration marks a significant milestone in the cinema industry, where innovation meets excellence in service delivery. By leveraging CIELO’s advanced Manage Pro platform, Marcus Theatres and CES Plus are set to revolutionize cinema operations in all Marcus Theatres' expansive network, covering 70 sites and 995 screens across the nation.
"Our collaboration with CES Plus is more than just a contract; it's a partnership built on trust, innovation, and a shared vision for the future of cinema, leveraging CIELO technology to help us to manage and monitor all our theatres”, said, Mark Gramz, President at Marcus Theatres “We have absolute confidence in CES Plus's capabilities and their support center's unparalleled efficiency. This partnership reinforces our commitment to delivering unparalleled service and ensuring seamless operations across our theaters."
Under the terms of the agreement, Marcus Theatres will benefit from CES Plus’s extensive expertise in cinema technology solutions, coupled with CIELO’s state-of-the-art Manage Pro platform, designed to optimize theater operations and drive performance.
"We pride ourselves on our ability to innovate and deliver rapid, reliable solutions to our clients. This partnership with Marcus Theatres is a testament to our commitment to excellence and our relentless pursuit of enhancing the cinema experience," commented Alex Younger, CEO at CES Plus. "Through our collaboration and the integration of CIELO’s innovative platform, we aim to set new benchmarks for operational excellence in the industry, inviting other theater chains to explore how CES Plus can transform their operations."
CIELO’s Manage Pro platform, a cloud-based hardware monitoring and management platform, will provide real-time insights, proactive monitoring, and comprehensive management tools, ensuring streamlined operations and elevating the cinematic experience for Marcus’ audiences across the country.
“We are honored to support Marcus Theatres and CES Plus in their quest for operational excellence," said Rafael Garzon, VP of Customer Growth at CIELO. "Our Manage Pro platform is designed to optimize efficiency and deliver actionable insights, enabling theater operators to bring an incredible customer experience."
The Marcus Theatres and CES Plus partnership exemplifies a joint dedication to innovation, service excellence, and the delivery of unparalleled cinematic experiences, set to take effect on April 1, 2024.
Through the integration of CIELO’s cutting-edge technology, both companies are primed to elevate operational performance and establish pioneering industry benchmarks. CES Plus will assemble a robust team of more than 17 specialized technicians to lead the charge toward excellence.
About Marcus Theatres
Marcus Theatres®, a division of The Marcus Corporation, is the fifth-largest cinema circuit in the United States. A leader in the industry, Marcus Theatres is dedicated to providing guests with an extraordinary entertainment experience through state-of-the-art technology and customer service. With 70 locations and 995 screens across the U.S., Marcus Theatres continues to innovate and enhance the cinema-going experience for its patrons.
About CES Plus
CES Plus is a leading provider of digital cinema service solutions, specializing in the management and operation of cinema assets. With a focus on innovation and customer service, CES Plus offers a range of services designed to optimize the cinema experience. Through its dedicated support center and team of skilled technicians, CES Plus is committed to delivering the highest level of service and support to its clients.
Contact: sales@ces.plus
About CIELO
CIELO is an enterprise software company that unlocks business efficiency through machine connectivity. Founded in 2015, CIELO is the fastest-growing software leader enabling customers to compete in the new era of cinema with next-generation technology. CIELO’s software solutions are agnostic and support the multi vendor environments that exhibitors have today. They are installed in over 16,000 screens in over 50 countries processing over 56 billion transactions a year.
Contact sales@ces.plus for more information